Clientsphere LLC (“Client Link,” “we,” “us,” or “our”)

1. Overview

This Payment Policy outlines the terms and conditions related to billing, fees, and payment obligations associated with services provided by Client Link CRM, a product of Clientsphere LLC. By purchasing or using our services, you agree to the terms outlined in this policy.

2. Payment Terms

2.1. Service Fees

All service fees are due in advance, unless otherwise agreed upon in writing. You are solely responsible for:

Ensuring the accuracy of billing information.

Keeping your payment method current and active.

Failure to do so may result in interruption of services.

2.2. Accepted Payment Methods

Client Link CRM accepts the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

ACH Bank Transfers

All payments must be made in U.S. Dollars (USD).

2.3. Recurring Billing

By enrolling in a subscription or ongoing service plan, you authorize Client Link CRM to automatically charge your payment method on a recurring monthly basis, or as specified in your agreement.

Charges will recur until:

1. You cancel your subscription (see Section 4).

2. Or services are otherwise terminated.

2.4. Late Payments

If payment is not received on or before the due date:

We reserve the right to suspend or terminate access to services.

A late fee may be applied to any overdue balance.

Client is responsible for all collection costs, including legal fees, if applicable.

3. Usage-Based Charges & Telephony Costs

Client Link CRM includes access to features powered by GoHighLevel’s infrastructure. You are responsible for any usage-based or third-party costs incurred through your account, including but not limited to:

Telephony charges (calls, texts, SMS carrier fees)

Call recording or storage fees

Premium workflow actions or triggers

Third-party plug-ins, tools, or apps

Email usage fees (via providers like Mailgun or SendGrid)

AI tools or third-party API integrations

Media storage or overages

These charges are typically usage‑based and billed in addition to your base subscription. You are solely responsible for monitoring usage and managing costs.

4. No Refund Policy

All sales are final. Client Link CRM does not offer refunds on:

Subscription plans

One-time setup fees

Project-based fees

Retainers

Professional services

This includes partially used services, due to the custom and labor-intensive nature of our offerings.

5. Cancellation

To cancel your subscription:

Submit written notice to [email protected].

Cancellation will take effect at the end of the current billing cycle.

You remain responsible for any outstanding balances, and no refunds will be issued for past payments.

If you cancel a project, you will still be billed for work performed up to the cancellation date.

6. Policy Updates

Client Link CRM reserves the right to update or revise this Payment Policy at any time. Any updates will be:

Posted to www.clientlinkcrm.com/payments

Considered effective upon posting

Continued use of our services after changes are published constitutes your acceptance of the revised terms.

7. Contact Us

For billing questions or to dispute a charge, please contact us:

Clientsphere LLC / Client Link CRM
Email: [email protected]
Phone: (954) 488‑3635
Website: www.clientlinkcrm.com

8. Governance

This Payment Policy is governed by the laws of the State of Florida, United States.

Where this policy is silent or ambiguous, GoHighLevel’s Payment Terms as outlined in their Terms of Service will apply.

Last Updated: January 22, 2025